Refund policy
Thank you for shopping at Mili Mila ❤️.
We take immense pride in the artisanal craftsmanship and sustainable quality of our collections. If you are not entirely satisfied with your purchase, we are here to help.
Return Window
We have a 14-day return policy, which means you have 14 days after receiving your item to
request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at info@milimila.ca.
Please note that returns must be sent to the following boutique warehouse address:
Mili Mila Returns
1451 Avenue Laurier East
Montreal, QC, H2J 1H8
Canada
Shipping Costs:
Return shipping costs are the responsibility of the customer and are
non-refundable. Unless the item arrived damaged or defective, you will need to cover the
postage fees to send the item back to our warehouse.
Tracking: For your peace of mind, we strongly advise using a shipping carrier that
provides a tracking number, as we cannot guarantee receipt of untracked returns.
Product Exchanges & Our Pricing Philosophy
We are happy to offer exchanges if you would like a different design or size. Please note that all shipping costs for exchanges are the responsibility of the customer.
Why don't we offer free return shipping?
We believe in total transparency. Shipping rates are high, and companies that offer free returns usually absorb these costs by raising the retail prices of their products. This creates an illusion of free shipping while making everyone pay more.
To keep our product prices as fair, honest, and accessible as possible for you, we choose not to hide shipping costs inside our retail prices. Thank you so much for supporting a fair, transparent, and honest way of shopping!
Damages, Defects, and Order Issues
Please inspect your order upon reception. Contact us immediately at info@milimila.ca if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right right away.
Exceptions & Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
International Orders & Customs Fees
To our international community: please note that our product prices do not include local customs duties, import taxes, or VAT.
Because these charges are set by your local government and vary greatly from country to
country, they are entirely the responsibility of the customer and must be paid upon delivery.
European Union 14-Day Cooling-Off Period
Notwithstanding the terms above, if the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Return Shipping Costs from the EU: In accordance with EU consumer regulations, the
cost of returning the goods to our warehouse in Canada is the responsibility of the
customer. Because international shipping can be costly, we invite you to double-check
sizing and product details before purchasing.
EU Refunds: Upon receiving and inspecting the returned item, we will refund the
product price along with the original standard shipping fee you paid at checkout.
To initiate an EU withdrawal: Please contact us at info@milimila.ca within the 14-day
window. The item must meet the same criteria (unworn, unused, with tags, and in original
packaging).
Refunds Processing Time
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please keep in mind that it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please reach out to us at info@milimila.ca.